jwi7 Privacy Policy
This Privacy Policy explains how jwi7 collects, uses, stores, and protects the personal data of players who use our platform. We are committed to handling your information with the highest standards of security and transparency.
Privacy at a Glance
These cards highlight the most important aspects of how jwi7 handles your data. They supplement — but do not replace — the full policy text below.
Data We Collect
We collect identity details, contact information, financial transaction data, device and usage data, and KYC documentation strictly as required to operate the jwi7 platform and comply with our legal obligations.
How We Use It
Your data is used to verify your identity, process payments, personalise your experience, prevent fraud, fulfil legal obligations, and deliver customer support — nothing more.
Who We Share It With
jwi7 does not sell your data. We share it only with trusted service partners — such as payment processors and KYC verification providers — strictly to operate the platform.
How We Protect It
All data is encrypted in transit using TLS 1.3 and at rest using AES-256. Access controls, two-factor authentication, and regular security audits are in place across all systems.
How Long We Keep It
Personal data is retained for as long as your account remains active, plus a mandatory post-closure retention period required for legal and regulatory compliance purposes.
Your Rights
You have the right to access, correct, and request deletion of your personal data. You may also object to certain types of processing. Contact our support team to exercise any of these rights.
1. Who We Are
jwi7 is an online casino and sports betting platform built specifically for players in Bangladesh. We operate the website accessible at https://jwi7.io and all associated services, mobile interfaces, and customer support channels (collectively, the "Platform"). For the purposes of this Privacy Policy, jwi7 acts as the data controller — meaning we determine the purposes and means by which your personal data is processed.
If you have any questions regarding the identity of the data controller or wish to exercise any of your data rights, please contact us using the details provided in Section 14 of this policy.
2. Personal Data We Collect
jwi7 collects only the personal data that is necessary to provide our services, comply with applicable laws, and protect the integrity of the platform. The categories of data we collect are as follows:
2.1 Identity and Contact Data
- Full legal name
- Date of birth
- Residential address (including city, district, and postcode)
- Email address
- Mobile phone number
- Username and account credentials (password stored in hashed form only)
2.2 KYC and Verification Data
- Government-issued photo identification (National ID, passport, or driving licence)
- Proof of address documentation
- Selfie or liveness verification images (where required)
- Source of funds declarations (where required under anti-money-laundering procedures)
2.3 Financial and Transaction Data
- Mobile financial service account identifiers (bKash, Nagad, Rocket, Upay numbers)
- Bank account or card details (stored by our payment partners, not directly by jwi7)
- Deposit and withdrawal transaction history
- Betting and gaming activity records, including stakes, outcomes, and balances
2.4 Technical and Usage Data
- IP address and approximate geolocation
- Device type, operating system, and browser version
- Session duration, pages visited, and features used
- Cookie identifiers and analytics data (see Section 7)
- Login timestamps and access logs
2.5 Communications Data
- Records of live chat, email, and support ticket interactions
- Promotional preference settings and opt-in/opt-out records
3. How We Collect Your Data
We collect personal data through the following channels:
- Direct interaction: When you register an account, complete KYC verification, make deposits or withdrawals, place bets, or contact our support team.
- Automated technologies: As you navigate the Platform, we automatically collect technical and usage data via cookies, server logs, and similar tracking technologies.
- Third-party sources: We may receive verification data from KYC identity-check providers, fraud-prevention services, and payment processors to supplement the information you provide directly.
- Public sources: In limited circumstances related to fraud detection, we may reference publicly available records to confirm the accuracy of information you have provided.
4. How We Use Your Personal Data
jwi7 uses your personal data for the following purposes:
| Purpose | Data Used |
|---|---|
| Account registration and management | Identity, contact, and credentials data |
| Age and identity verification (KYC) | Identity, KYC documentation, and biometric data |
| Processing deposits and withdrawals | Financial and transaction data |
| Delivering platform features and game services | Identity, usage, and transaction data |
| Personalising your experience and promotions | Usage data, gaming history, and preferences |
| Fraud detection and prevention | Technical, financial, and identity data |
| Anti-money-laundering (AML) compliance | Financial, identity, and KYC data |
| Customer support and dispute resolution | Communications, identity, and transaction data |
| Responsible gaming tools and monitoring | Gaming activity, session, and financial data |
| Platform analytics and improvement | Anonymised usage and technical data |
| Marketing communications (where you have opted in) | Contact data and promotional preferences |
5. Legal Basis for Processing
jwi7 processes your personal data only where a valid legal basis exists. The primary legal bases we rely on are:
- Contract performance: Processing is necessary to fulfil the contract between you and jwi7 — for example, to register your account, process payments, and deliver gaming services.
- Legal obligation: Processing is required to comply with applicable laws, including anti-money-laundering regulations, age verification requirements, and financial reporting obligations.
- Legitimate interests: Processing is necessary for our legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and service improvement — provided those interests are not overridden by your fundamental rights and freedoms.
- Consent: Where we rely on your consent — for example, for marketing communications or optional analytics cookies — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
6. Sharing Your Personal Data
jwi7 does not sell, rent, or trade your personal data to any third party for their own commercial purposes. We may share your data with the following categories of recipients, strictly on a need-to-know basis and under appropriate data-protection obligations:
- Payment service providers: bKash, Nagad, Rocket, Upay, and card processing partners, to facilitate deposits and withdrawals.
- KYC and identity verification providers: Third-party services that assist with document verification and liveness checks as part of our legal compliance obligations.
- Fraud and AML screening services: Providers that help us identify suspicious activity and comply with anti-money-laundering requirements.
- Game software providers: Studios such as Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, and Spribe may receive session and transaction data necessary to operate their games within our platform.
- IT and cloud infrastructure providers: Hosting, database, and security service providers operating under strict confidentiality and data-processing agreements.
- Legal and regulatory authorities: Where we are required by applicable law, court order, or regulatory authority to disclose personal data.
7. Cookies & Tracking Technologies
jwi7 uses cookies and similar tracking technologies to operate the platform, remember your preferences, analyse usage patterns, and detect fraud. The types of cookies we use are described below:
- Strictly necessary cookies: Required for the platform to function. These cannot be disabled without impairing core functionality such as login sessions and payment processing.
- Functional cookies: Remember your preferences such as language settings, game history, and responsible gaming configurations.
- Analytics cookies: Collect anonymised data about how players interact with the platform to help us improve the user experience. These are only set with your consent.
- Security cookies: Help us detect and prevent fraudulent activity, including session hijacking and credential stuffing attacks.
You may manage your cookie preferences through your browser settings. Please note that disabling strictly necessary cookies may prevent certain features of the platform from functioning correctly. Consent for non-essential cookies may be withdrawn at any time.
8. Data Security
jwi7 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include:
- Transport Layer Security (TLS 1.3) encryption for all data transmitted between your device and our servers.
- AES-256 encryption for sensitive data stored at rest, including financial records and identity documents.
- Passwords stored exclusively as salted cryptographic hashes — plain-text passwords are never stored or transmitted.
- Role-based access controls (RBAC) ensuring that staff access to personal data is limited strictly to what is necessary for their function.
- Regular penetration testing and independent security audits conducted by qualified third-party specialists.
- Two-factor authentication (2FA) available to all players and mandatory for all internal staff accounts.
- Automated intrusion detection and real-time security monitoring across all platform infrastructure.
While we take every reasonable precaution to protect your data, no internet transmission or electronic storage system is completely immune to risk. You are encouraged to use a strong, unique password for your jwi7 account and to enable two-factor authentication.
9. Data Retention
jwi7 retains personal data for as long as your account is active and for a defined period after account closure, as required by legal, regulatory, and operational obligations. The following retention periods apply:
- Account and identity data: Retained for the duration of your active account plus a minimum of 5 years following account closure, as required by applicable anti-money-laundering regulations.
- Transaction and financial records: Retained for a minimum of 7 years from the date of the transaction to satisfy financial reporting and tax compliance obligations.
- KYC documentation: Retained in accordance with the applicable AML retention schedule, typically 5 years post-relationship.
- Customer support records: Retained for up to 3 years from the date of the interaction, unless a longer period is required for ongoing dispute resolution.
- Marketing and preference data: Retained until you withdraw your consent or opt out of marketing communications, after which it is deleted within 30 days.
- Technical and usage logs: Retained for up to 12 months on a rolling basis for security and fraud investigation purposes.
When personal data is no longer required, it is securely deleted or anonymised so that it can no longer be associated with you.
10. Your Data Rights
Depending on applicable law, you may have the following rights in relation to your personal data held by jwi7:
Right of Access
Request a copy of the personal data we hold about you and information about how it is processed.
Right to Rectification
Request correction of inaccurate or incomplete personal data held in your account.
Right to Erasure
Request deletion of your personal data, subject to legal retention obligations that may require us to retain certain records.
Right to Restriction
Request that we restrict processing of your data in certain circumstances, such as while the accuracy of the data is being contested.
Right to Portability
Receive a structured, commonly used, machine-readable copy of data you have provided to us, where technically feasible.
Right to Object
Object to processing carried out on the basis of legitimate interests, including the use of your data for direct marketing.
To exercise any of the above rights, please contact our support team at the details provided in Section 14. We will respond to all valid requests within 30 days. We may need to verify your identity before processing your request. In some cases, we may be unable to fulfil a deletion or restriction request where legal or regulatory obligations require us to retain the data in question.
11. Children's Privacy
The jwi7 Platform is strictly intended for individuals aged 21 and above. We do not knowingly collect personal data from any person under the age of 21. If you are under 21 years of age, you must not use the Platform, create an account, or provide any personal data to jwi7.
12. Third-Party Links
The jwi7 Platform may contain references to third-party game providers and services. While we take care to partner only with reputable organisations, jwi7 has no control over the privacy practices of third-party websites or services and is not responsible for their content or privacy policies. We encourage you to read the privacy policy of any third-party service you interact with separately from the jwi7 platform.
This Privacy Policy applies exclusively to data processed by jwi7 through the platform at https://jwi7.io and does not govern the data practices of any external party.
13. Changes to This Privacy Policy
jwi7 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform functionality. When we make material changes, we will post the updated policy on this page with a revised "Last updated" date and, where appropriate, notify you directly via your registered email address.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data. Continued use of the Platform after the effective date of any revised policy constitutes your acceptance of the updated terms.
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact the jwi7 data protection team. We are available 24 hours a day, 7 days a week, operating on Bangladesh Standard Time (BST, UTC+6).
Email:
Please include your registered username and a clear description of your request. All privacy-related queries will be treated with strict confidentiality and responded to within 30 days of receipt.
Your Data Is Safe with jwi7
We are committed to protecting your privacy and handling your data with care. If you have questions or want to explore what jwi7 has to offer, our team is available around the clock.